eLady's Condition Ranking

New	Thehermes bag customer service item is brand new and has never been used.
Used (like new)	Mint condition or barely used.
Used (very good)	It is obvious that the item has been used previously but in very good condition.
Used (good)	It is obvious that the item has been used previously for a period of time but generally in good condition.
Used (acceptable)	It is obvious that the item has been used for a prolonged period of time but is still in acceptable condition for continued usage.
Used (refurbished)	The item is used but has been refurbished.
For parts or not working	Junk condition, can be used for replacement parts.

Returns

14 Days No Questions Asked Refund

If for any reason you should wish to return a product(s) bought from us, you can do so.
Provided that the return met the following conditions, we will give you a item merchandise refund*, no re-stocking fee deducted and no questions asked!

• Item(s) are returned within 14 days of receipt
• Item(s) are returned in original condition with original packaging

Please use EMS tracking service and write down "Return item" on your EMS invoice.

*Note:
Please be advised that eLADY will not cover any postage costs for returned products unless it suffers from manufacture defect.

Payment

We accept Paypal Only.
Please make payment within 3 days after listing ended.

Shipping

• FREE SHIPPING WORLDWIDE
  Items will be shipped worldwide with tracking number system.
  An E-mail with a tracking number will be mailed to you as soon as the package leaves our warehouse.
  
  Purchased items will be dispatched from Japan.
  Approximate delivery date is 3-10 days, depending on your location but delay may occur due to the process at the customs of your country or various other reasons.
  
  
• IMPORTANT NOTICE
  Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
  Please be advised that eLADY will not cover
  any postage costs for returned products
  unless it suffers from manufacture defect.

ABOUT eLADY

eLADY, based in Tokyo, Japan, is a member of the International Anti-Counterfeiting Coalition, and a pioneering provider of patent-pending anti-counterfeiting solutions for luxury brand goods., under its brand. All of its items are inspected carefully by expert authenticators and come with a full, lifetime, money back guarantee regarding authenticity.

eLADY is a global leader and a pioneer in anti-counterfeiting and has provided anti-counterfeiting training to hundreds of recycle shops and pawn shops in Japan specializing in pre-owned luxury brand items.

eLADY provides various services to businesses interested in eliminating counterfeit items from the marketplace, including training, real time web-camera support, and other solutions based on the world`s most extensive database for the appraisal and authentication of luxury brand items. If you need your item to be authenticated, please contact eLADY.

eLADY has been featured many times in Japanese media, including the cover of Newsweek (Japanese edition).

eLADY is a Tokyo Prefectural Police Department Certified Dealer (Vendor Authorization Number: 301110005641)

eLADY Ltd.
2-2-8 Roppongi Minato-ku Tokyo Japan
106-0032